General Administrative Assistance
The recurring tasks that pile up when you do not speak the language or cannot get to the office before it closes.
Most problems here are not complicated. They are just unattended.
A bill that went to the old address. A process that stalled because nobody called to ask why. A letter that sat unopened because it was in Spanish and looked official and therefore frightening.
This service is for people who want one point of contact who handles that layer continuously, rather than calling someone new every time something arrives.
The layer between you and the institutions.
- Bill payment coordination for utilities and municipal obligations
- Appointment scheduling with government institutions
- In-person representation at offices where permitted
- Translation and explanation of official correspondence
- Document collection and delivery
- Follow up on processes that have stalled
- Notarial coordination when a signature must be certified
- A single point of contact who knows your file
- Monthly summary of what was handled and what is pending
- Escalation to a licensed professional when a matter needs one
What working with us looks like.
Intake
We map what you have: properties, companies, accounts, and which obligations attach to each.
Set the calendar
Recurring dates go into a schedule so nothing depends on anyone remembering.
Ongoing handling
Things arrive, we deal with them, and you hear from us when a decision is actually yours to make.
Monthly summary
One message a month telling you what happened and what is coming.
Bring these and we can start.
- List of properties, companies, or accounts in your name
- Copies of recent utility and municipal bills
- A signed authorisation to act on your behalf where required
- Your preferred contact method and how often you want updates
- Any pending matter you already know about
Ongoing, not one-off.
This is a continuing arrangement rather than a single process. Setup takes a week or two while we gather the picture and put the calendar together.
After that it runs quietly. Most clients hear from us once a month, and immediately whenever something needs their decision.
Requirements and official fees are set by the institutions and can change without notice. We confirm the current list before quoting, and tell you immediately if something shifts mid-process.
Questions we get asked every week.
For most administrative tasks a simple signed authorisation is enough. A formal power of attorney is only needed for specific acts, and we would explain exactly why before ever suggesting it.
No. We coordinate payment from your funds or arrange direct debit. We do not front money and we do not hold client funds.
Yes. Not everyone needs a monthly arrangement. Plenty of clients come to us with one stalled process and that is the whole engagement.
We tell you, and we coordinate with one. Recognising the boundary is part of the service, not a failure of it.
Documents are handled only for the process they belong to and shared only with the institution that requires them. We do not pass your information to third parties.
Tired of chasing paperwork from another time zone?
Tell us what keeps landing on your desk. We will tell you what a monthly arrangement would cover and what it would cost.